Returns & Refunds
We want the piece you receive to be the piece you expected.
Last updated 15 August 2026.
Damaged or incorrect items
If something arrives damaged, defective or materially different from what you ordered, contact hello@drift-art.com promptly with your order details and clear photos. We’ll arrange an appropriate replacement or refund where the issue is confirmed.
Made-to-order changes of mind
Many Drift products are printed or made specifically after you order them. Change-of-mind returns may therefore be limited where local law permits. Any statutory consumer rights that apply to you are not excluded by this policy.
Cancellations
If you contact us before production begins, we’ll try to cancel the order. Once a made-to-order item has entered production, cancellation may no longer be possible.
Refund timing
Approved refunds are returned to the original payment method. Banks and card providers can take additional time to show the credit after it is issued.
Contact
Email hello@drift-art.com before sending anything back; return instructions depend on how the item was fulfilled.